RRF form – Larraioz Elektronika

RRF form

Requester’s information:

Product information

Yes No

Intermittent Continuous
Priority (urgent) Normal

Conditions of the service:
Fill out this form, providing the most information possible with respect to the equipment failure, in this way you will facilitate a more efficient and economic service. The complexity of some equipment makes checking all the functionalities unfeasible; remember this when describing the breakdown.

  • This form shall be sent accepting the service conditions.
  • The material shall be sent duly packaged and protected, with freight paid to the following address:
    Larraioz Elektronika
    Francisco Aristeguieta Centro Tecnológico (FACT)
    GI-3162 (Zarautz – Urdaneta) km 2.2. E-20809 AIA (Gipuzkoa), Spain.
  • The possible transport incidents (losses or breakage) will be the responsibility of the requesting party.
  • Upon receiving the material and this form, a repair number will be assigned and an estimate will be prepared and sent to the e-mail provided in the form.
  • If the estimate is approved, the material will be available for shipping following the period indicated in the estimate.
  • If the estimate is not approved or the equipment cannot be repaired, LARRAIOZ ELEKTRONIKA will recycle it without generating an additional cost for the client.
  • If the estimate is not approved or the equipment cannot be repaired and the client requests the return of the parts, €120 will be charged for analysis and evaluation of the breakdown. We cannot guarantee that the equipment is returned in the same condition as it arrived.
  • At 45 days from sending the estimate and if no confirmation is received, the equipment will be scrapped.
  • The work and material used in the repair and put into place in our premises are guaranteed for 6 months. The guarantee is on the repair made and not on the product or its functioning outside the repair.
  • Urgent or priority repair request will entail a surcharge of 20% on the estimate value or a minimum of €200 (when the amount of the surcharge does not reach this amount).

* I have read and accepted the service conditions

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